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Frequently Asked Questions

How do I download my purchases?

Links to purchases can be found in two easy places.  You can always find all your purchases within your account.  Go here to login:

My Account

If you have questions please email us at sonic.elements@gmail.com.

What payment methods do you accept?

We accept payment via all major credit & debit cards, as well as PayPal and Stripe. Your payment information is securely processed with maximum encryption, and we never store any of your payment data!  If you are having trouble with Paypal or Stripe try using a different computer or internet browser. Email admin@sonic.elements.com for any additional support.

How secure is your website?

Yes our site is secure!  All payments and information is encrypted and secured.  We employ top of line monitoring software to analyze and secure all of your information.

We do not store any credit card information.

What do you do with my personal information?

We only store your first name, last name, and email address.  This is to add you into our mailing list to give you free products, updates, and discounts.

None of your information will ever be sold or shared with anyone.  You are too valuable to us.  All information is encrypted and monitored for any changes daily.  If anything ever happens, it never should, we will notify you immediately.

We do not store any credit card information.

Do you offer Academic Discounts?

Yes we do! We offer a 25% educational discount on all products for any qualifying student, teacher, or academic institution.  Please email us a photo copy of your student and/or school ID to admin@sonic-elements.com.

Do you offer refunds?

Yes we do!  100% Money Back Guarantee if you are not satisfied.

If you have purchased a product in error and have not yet downloaded it, please email us at admin@sonic-elements.com and we can take care of it. And as always, if you have any questions about the compatibility, features, capabilities, or limitations of any specific library, please don’t hesitate to ask us before you order!

What if I have a question on using the product or sound design in general?

If you need anything please do not hesitate to contact us at admin@sonic-elements.com with any and all suggestions, comments, and/or questions.  We are happy to help. 🙂